L3 Support (Level 3 Support)
– Role: The highest level of support, often involving specialized skills.
– Functions:
– Handle critical and complex issues requiring expert knowledge.
– Develop fixes for software bugs and system vulnerabilities.
– Collaborate with development teams for product improvements.
– Provide strategic solutions for long-term IT challenges.
– Examples:
– Major system outages, security breaches, and architectural changes.
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