OUR SERVICES
- L1 Support (Level 1 Support) Role: The first line of defense for IT issues.
"Functions": - Respond to user inquiries and provide basic troubleshooting. - Address common software and hardware problems. - Manage user accounts and permissions. - Document issues and escalate to L2 when necessary. - Examples: - Password resets, software installation queries, and connectivity issues. - L2 Support (Level 2 Support)Role: Provides more advanced support than L1. -"Functions": - Investigate and resolve more complex technical issues. - Use diagnostic tools and logs to identify problems. - Work with existing software and hardware configurations. - Escalate unresolved issues to L3. -"Examples": - System errors, application failures, and network configuration problems.
- L3 Support (Level 3 Support)"Role": The highest level of support, often involving specialized skills.
"Functions": - Handle critical and complex issues requiring expert knowledge.
Develop fixes for software bugs and system vulnerabilities
Collaborate with development teams for product improvements.
Provide strategic solutions for long-term IT challenges.
*Examples*: - Major system outages, security breaches, and architectural changes.
OUR SERVICES PRICING
One Month Package
$95.00
per month
- Includes: Basic support for L1, L2, and L3 inquiries.
3 Month Package
$249.00
3 month
- Includes: Comprehensive support across all levels (L1, L2, L3) for 3 months.
6 Month Package
$449.00
6 month
- Includes: Extended support for 6 months, covering all levels of inquiries
9 Month Package
$669.00
9 month
- Includes: Prolonged support for 9 months, ensuring all levels of assistance.
Annually Plan
$999.00
Annually Fee
- Includes: Full-year support, providing ongoing assistance across L1, L2, and L3 levels.
PREMIUM
$49.99
per month
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